02 · Adaptable systems
Proven system foundations, configured around your operation.
Foundations give a project a tested starting architecture for a common business need. Velnex then configures and extends it around your workflows, data and integrations.
How foundations work
A starting structure, not a finished product.
01
Start
We begin from a foundation whose core modules, data model and security patterns are already defined.
02
Configure
We adapt workflows, roles, rules, branding and reports to the way your teams work.
03
Extend
We add the custom modules and integrations your operation needs, then support the system over time.
Foundations are not sold as off-the-shelf software. Scope, modules and timelines are confirmed for each client during a Technical Definition Sprint.
SYS-01
Adaptable foundation · configured per client
Velnex SalesOS
Pipeline, follow-up and forecasting foundation.
Operational problem
Leads arrive from many channels, follow-up depends on memory and forecasts are assembled by hand.
Intended users
- Sales teams
- Sales managers
- Revenue operations
Available modules
- Lead capture
- Pipeline stages
- Activity tracking
- Automated follow-up
- Forecast views
Customization options
- Pipeline stages and rules
- Lead scoring
- Team structure and territories
- Reports
Typical integrations
- Email and calendar
- Ad and form platforms
- Accounting systems
- Telephony
SYS-02
Adaptable foundation · configured per client
Velnex ServiceFlow
Service requests, scheduling and field work foundation.
Operational problem
Requests are logged inconsistently, technicians lack job details and customers cannot see progress.
Intended users
- Service coordinators
- Field technicians
- Customers
Available modules
- Request intake
- Scheduling and dispatch
- Technician mobile app
- Customer status page
- Service reports
Customization options
- Job types and checklists
- Service levels
- Dispatch rules
- Customer notifications
Typical integrations
- CRM
- Inventory and parts
- Invoicing
- Maps and routing
SYS-03
Adaptable foundation · configured per client
Velnex CommerceStack
Storefront, order and fulfilment foundation.
Operational problem
Online sales, inventory and fulfilment run in separate tools that drift out of sync.
Intended users
- Customers
- E-commerce teams
- Fulfilment staff
Available modules
- Storefront
- Catalogue management
- Order management
- Fulfilment workflow
- Customer accounts
Customization options
- Catalogue structure
- Pricing and promotion rules
- Checkout flow
- Fulfilment routing
Typical integrations
- Payment providers
- ERP and inventory
- Shipping carriers
- Marketing platforms
SYS-04
Adaptable foundation · configured per client
Velnex LearningHub
Course delivery, cohorts and learner progress foundation.
Operational problem
Content, enrolment and progress tracking are split across tools, and learners lose their way.
Intended users
- Learners
- Instructors
- Program administrators
Available modules
- Course builder
- Cohort management
- Assessments
- Progress tracking
- Certificates
Customization options
- Program structure
- Assessment rules
- Branding
- Enrolment and payment flow
Typical integrations
- CRM
- Video platforms
- Payment providers
- Single sign-on
SYS-05
Adaptable foundation · configured per client
Velnex WorkforceCore
People operations, rostering and internal requests foundation.
Operational problem
Rosters, leave, onboarding and internal requests are handled through messages and spreadsheets.
Intended users
- Employees
- Team leaders
- HR and operations
Available modules
- Employee directory
- Rostering
- Leave and attendance
- Onboarding checklists
- Internal requests
Customization options
- Policies and approval chains
- Shift patterns
- Onboarding steps
- Permissions
Typical integrations
- Payroll
- HR systems
- Identity provider
- Messaging tools
SYS-06
Adaptable foundation · configured per client
Velnex SupportAI
Customer support and knowledge-assistance foundation.
Operational problem
Agents answer the same questions repeatedly and knowledge is spread across many documents.
Intended users
- Support agents
- Customers
- Support leads
Available modules
- Ticket intake and routing
- Knowledge base
- AI answer suggestions
- Agent review queue
- Support analytics
Customization options
- Routing rules
- Knowledge sources
- Tone and escalation policies
- Channels
Typical integrations
- Help desk platforms
- Email and chat
- CRM
- Product documentation
Next step
Find the right starting point.
Tell us which part of your operation needs a better system. We will advise whether a foundation, a custom build or an integration is the practical route.